Our 10-Day Return Policy

We want you to love your Portable Bidet. If you are not completely satisfied, you may return your order within 10 days of the purchase date for a full refund of the product price.

Return Conditions

Returns are accepted under the following conditions:

How to Start a Return

To initiate a return, email us at sales@portablebidet.ca with your order number and reason for return. We will reply within 1–2 business days with return shipping instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be processed.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.

Please note: Since shipping across Canada is free, there is no shipping charge to deduct from your refund. Return shipping costs remain the customer’s responsibility, as noted above.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at sales@portablebidet.ca within 7 days of delivery. Include photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.

Warranty

Every Portable Bidet unit comes with a 1-year warranty covering manufacturing defects. If your unit develops a defect within the warranty period, contact us at sales@portablebidet.ca and we will replace it. The warranty does not cover damage from misuse, drops, or use of non-water liquids.

Still Have Questions?

Contact us anytime:

V1 Final Sale Exception: PortableBidet V1 is final sale and is not eligible for change-of-mind returns. If a V1 unit arrives damaged or defective, it remains covered under the applicable warranty and damaged/defective-item process.